Provide pre-sales, sales, and after-sales services based on customer interests, regardless of cost.
As a rising star in the gas dispensing industry, Weida Machinery is well aware of the importance of high-quality service in the industry, especially in today's increasingly serious homogenization of equipment. Equipment quality is no longer the only factor for customers to consider when choosing equipment manufacturers. Under the premise of technological upgrading, optimization, and quality control, an absolutely high-quality service is also one of the important inspection goals for customers; So when Weida Machinery built its factory, it regarded high-quality service as one of the important requirements for self-development, and everything was based on customer interests, providing pre-sales, sales, and after-sales services regardless of cost.
Pre sales services mainly include:
The business manager of the sales department and the process engineer of the technical department shall provide high-quality equipment and process layout drawings that meet the customer's requirements, investment, and actual production for the customer's land;
Assist customers in inspecting local raw materials and conducting free raw material testing, helping customers reduce costs while ensuring product quality;
Assist clients in handling relevant government procedures, including providing relevant feasibility reports during project initiation and environmental impact assessment processes, and helping clients secure government project support funds;
Assist customers in technical exchange and technical coordination with manufacturers of supporting equipment (such as water, electricity, steam, or natural gas) for equipment purchased by customers themselves;
In sales services mainly include:
Starting from the civil engineering of the project, relevant civil engineers, process engineers, technical engineers, electrical engineers, and other technical personnel are dispatched to provide full guidance, ensuring that customers can quickly and accurately carry out civil engineering projects. This not only ensures the quality and speed of civil engineering, but also minimizes customer investment costs and reduces project delays caused by rework risks;
Adopting customer satisfaction as the sole criterion for project evaluation, in turnkey engineering, the project manager, engineering team, electrical engineer, and process engineer's project completion node is "customer satisfaction signature". Only after reaching customer satisfaction and signing, can all personnel receive corresponding assessments and performance pay. Therefore, customer satisfaction is the pursuit of every personnel at Weida.
Weida promises to dispatch experienced engineers to conduct regular follow-up visits and production line maintenance for the project no less than 6 times a year; After the project is put into operation and the warranty period expires, Weida will regularly provide equipment upgrade plans (including equipment and its control system, the latest process ratios in the industry, etc.) to improve the market competitiveness of the product.
Weida has top craftsmen in the industry who can provide overall process training, production management training, and practical operation training for workshop employees, truly ensuring the quality of training and helping customers reduce production costs in the shortest possible time. Our company's training combines theory with on-site practice, and ensures the effectiveness of the training. We transfer years of accumulated experience in building material production and management for free, ensuring that new customers can quickly enter normal production status and shorten the investment return cycle.
The after-sales service mainly includes:
Weida's after-sales service is not only limited to equipment, but also includes production management, production process formula debugging, sales of boards and blocks, ensuring that customers can assist in handling any problems encountered during the later production process. Weida firmly believes that only by growing and surviving together with customers can we achieve mutual benefit and better development;
During the after-sales service process of Weida Machinery, everything is based on the interests of customers and strictly prevents any additional losses caused to customers due to Weida's service awareness; Firstly, Weida Machinery will provide customers with a set of commonly used spare parts for free in the first year, ensuring that customers can quickly replace themselves in case of routine equipment problems; Secondly, Weida Machinery has established after-sales service centers in multiple places (relying on existing customers and having already established in Gansu, Shanxi, Sichuan, Chongqing, Hunan, Guangxi, Yunnan, Guangdong, Jiangxi, Henan, Tianjin, Liaoning, etc.), and has production line consumables, spare parts, related equipment components, and after-sales service personnel in the after-sales service centers, which can truly achieve fast response and service when receiving customer calls, To truly reduce customer downtime, reduce customer losses, and improve service quality.
